Australian Consumer Law Information

1. Application of Australian Consumer Law

• The Australian Consumer Law applies to goods and services supplied to consumers in Australia.

• The information on this page is provided for consumers purchasing furniture products and related services delivered within Australia.

These legal rights apply automatically and exist regardless of any additional arrangements described elsewhere on this website.

2. Consumer Guarantees

Under the Australian Consumer Law, consumers are entitled to certain statutory guarantees, including:

• Goods must match their description and any information provided at the time of purchase.

• Goods must be of acceptable quality, taking into account their nature, price, and intended use.

• Goods must be fit for their intended or disclosed purpose.

• Goods must be delivered within a reasonable time when no specific delivery timeframe has been agreed.

These principles are reflected in the handling of orders, deliveries, and after-sales matters on this website.

3. Problems with Goods and Available Remedies

If goods fail to meet a consumer guarantee, remedies may be available depending on the nature of the issue.

• For a major problem, consumers may be entitled to choose a refund or replacement, or to seek compensation for reasonably foreseeable loss or damage.

• For a non-major problem, the issue may be remedied within a reasonable time, such as through repair, replacement, or refund, in accordance with legal requirements.

Any remedy offered is assessed based on the circumstances of the issue and the requirements of the Australian Consumer Law.

4. Relationship to Website Arrangements

The rights provided under the Australian Consumer Law cannot be excluded, restricted, or limited by any information presented elsewhere on this website.

Return, refund, cancellation, and after-sales arrangements described on the website are provided within the framework of Australian consumer protection legislation and are intended to operate consistently with those legal obligations.

5. Exercising Consumer Rights

Consumers who believe their statutory rights may apply to a product or order are encouraged to contact us so the matter can be reviewed appropriately.

Providing relevant order details will assist in assessing the issue efficiently and in accordance with applicable legal requirements.

6. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: exclusivehelp@cozygethome.com
Phone: +65 (837) 06418
Address: APT BLK 326A SUMANG WALK #04-994, SINGAPORE 821326, SINGAPORE