1. Scope of Application
This page applies to users who visit, browse, or use website services.
It covers interactions related to website functionality, customer enquiries, and order transactions.
It applies to services and deliveries provided within Australia.
2. Information Collection and Cookies
Information may be collected directly when users place orders, submit enquiries, or contact customer support.
Cookies and similar technologies may be used to collect basic technical and usage information.
Cookies are used to support essential website functions, improve browsing experience, and enable basic performance analysis in a reasonable and proportionate manner.
3. Use and Sharing of Information
Collected information is used for order processing, delivery coordination, customer support, and compliance with applicable legal obligations.
Information may be shared with third-party service providers such as payment processors, logistics partners, or technical service providers, only where necessary.
Any sharing is limited to what is required for the relevant service purpose.
4. Data Storage and Cookie Management
Personal information is stored using reasonable technical and organisational safeguards.
Information is retained only for as long as necessary to fulfil its intended purpose or meet legal requirements.
Users have the right to be informed about the use of cookies and may manage or restrict cookies through browser settings.
Restricting cookies may affect certain website functions or user experience.
5. User Rights
Users may request access to personal information held about them.
Users may request correction or deletion of inaccurate or outdated information.
Users may request limitations on certain data handling activities where applicable.
Requests may be submitted using the contact details provided below and will be handled within a reasonable timeframe.
6. Legal Basis for Handling Information
Personal information is handled based on reasonable business purposes, user interactions, and compliance with applicable Australian laws.
Data handling practices are designed to align with Australian privacy and consumer protection requirements.
7. Contact Information
Business Hours: Monday to Friday, 09:00–17:00
Email: exclusivehelp@cozygethome.com
Phone: +65 (837) 06418
Address: APT BLK 326A SUMANG WALK #04-994, SINGAPORE 821326, SINGAPORE
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